Policies & Customer Information
🚚 Shipping Policy
- FREE standard shipping on all orders over $49. Orders under $49 ship for a flat $6.90.
- Processing time: 1–2 business days. Orders placed before 2 PM EST ship the same day.
- United States: 3–7 business days via USPS/UPS with tracking.
- Canada / UK / EU / Australia: 7–14 business days with full tracking.
- Rest of world: 10–20 business days.
- Duties and taxes for international orders are prepaid by us at checkout — no surprise fees on delivery.
- Every order includes real-time tracking sent to your email.
↩️ Returns & Refund Policy
- 30-day money-back guarantee — if your child doesn't love it, return it within 30 days of delivery for a full refund. No questions asked.
- Items must be in original packaging with all pieces included.
- Refunds are issued to your original payment method within 5–7 business days of receiving the return.
- Return shipping is free for defective or incorrect items; otherwise a flat $5.90 label fee applies.
- Missing a piece? We'll replace it free within 12 months — just email your order number.
- To start a return, contact support@cozytoyhome.com with your order number.
🔒 Privacy Policy
Last updated: November 2026. This policy explains what data we collect and how we use it.
- What we collect: name, email, shipping address, and order history. Payment details are processed entirely by PayPal / Stripe — we never see or store your card numbers.
- Why: to fulfil orders, provide support, and (with your consent) send occasional offers. You can unsubscribe anytime.
- Cookies: used for cart storage and anonymous analytics. You can accept or decline; declining may limit some features.
- Sharing: we only share data with shipping carriers and payment processors as needed to serve your order. We never sell your data.
- Your rights (GDPR/CCPA): request a copy or deletion of your data anytime by emailing support@cozytoyhome.com. We respond within 72 hours.
📄 Terms of Service
- By placing an order you confirm you are 18+ and the information provided is accurate.
- Prices are shown in USD and include applicable taxes where required. We reserve the right to correct pricing errors before dispatch.
- Product images are representative; small variations in shade/parts may occur between production batches.
- All product names and designs are the property of Cozy Toy Home. Nothing on this site grants license to reproduce our content.
- These terms are governed by the laws of the merchant's jurisdiction of registration.
🛡️ Toy Safety & Certifications
- Every Cozy Toy Home product is independently lab-tested and complies with ASTM F963 (United States) and EN71 parts 1–3 (European Union).
- Applicable products carry a CPC (Children's Product Certificate) for the US market.
- Choking hazard warning: products containing small parts are marked "Not suitable for children under 3 years" on the box and product page.
- Materials are BPA-free and heavy-metal tested. Test reports are available on request — email us any time.